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WorldPay Zinc

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Tuesday, June 5th, 2018
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What We Like

WorldPay Zinc offers an affordable way for small businesses to accept credit card payments. It charges no monthly fees or minimums.

What We Didn't Like

WorldPay Zinc is no longer allowing for new customers to sign up because it is being phased out. Also, there are way too many complaints about readers not functioning properly and other technical issues.


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Marketing

Sales

Support

Pricing

Overall

Overview

WorldPay, a global leader in payment processing for 20 years, launched WorldPay Zinc in June 2013. Based in London, WorldPay Zinc aimed to provide small businesses and sole traders in the UK with an easy to use, secure way to take credit card payments with its card reader and a smartphone or tablet. Top of FormWorldPay Zinc supports MasterCard and Visa credit cards, as well as Visa and Maestro debit cards. It does not take American Express and JCB. It is compatible with the iPhone 6, iPhone 5S, iPhone 5C, iPhone 5, iPhone 4S, iPhone 4, iPhone 3GS, and iPad (2nd, 3rd, 4th generation). Also, it is compatible with the Android devices: Android OS 2.3.x or 4.x, with GPS, and an MDPI resolution or greater. It can only be used in the UK, and WorldPay decided in 2017 that it was phasing it out. Therefore, it is no longer allowing customers to sign up.

Marketing

When WorldPay Zinc was actively pursuing new customers, it promoted its services through traditional marketing and advertising channels. It used in-house sales staff to grow its customer base, and the company had no complaints of aggressive sales tactics.

Honesty

WorldPay Zinc promotes its app as allowing merchants to accept credit card payments with a smartphone or tablet. However, that is not completely true. To accept payments, merchants must have a smartphone or table with Wi-Fi or 3G/4G connection plus a chip and pin pad that needs to be purchased from WorldPay Zinc.

Sales

Though Worldpay Zinc is no longer offering services to new customers, those interested in making online secure payments through traditional terminals can do so through WorldPay. WorldPay uses a combination of in-house sales staff and independent sales agents to build its customer base and to market its services. Since WorldPay doesn’t advertise any rates, keep an eye out for any deceptive or dishonest sales practices, including whether there is a fee if you terminate your contract ahead of the term. For the best possible prices and services, it is best to contact WorldPay’s in-house sales team.a

Support

Staff Interaction and Responsiveness

We had no interaction with representatives from WorldPay Zinc, which seems in line with what many of its customers have experienced. We were able to reach anyone via phone and our emails were not answered. A look at is social media accounts shows that that WorldPay Zinc haven’t posted anything new or responded to customers since 2017. Prior to this, WorldPay Zinc used the digital space to warn customers about technical issues and responded to customer complaints promptly. WorldPay Zinc hasn’t responded to anything since 2017.

Availability

For existing customers, its UK-based help desk is available 24 hours per day, seven days per week. Customers can reach the team via phone and email.

Pricing

WorldPay Zinc has two pricing plans. The pay-as-you-go option requires no contract or monthly fee. Processing rates are 2.75% per card payment and 75p per refund. Its pay monthly plan costs £5.99 per month plus 1.95% per card payment and 75p per refund. The maximum transaction limit per card is £5,000.

Hardware Costs

In order to take payments via the WorldPay Zinc app, merchants had to purchase a chip and pin keypad for £39.99. It came with a 12-month warranty. Unfortunately, many merchants complained about how it functioned.

Early Termination Fees

Since WorldPay Zinc doesn’t require a contract, there are no early termination fees.

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