Founded in 1996 and based in Brooklyn, New York, Fidelity Payment Services is one of the largest electronic payment providers in North America. It has branches in the United States, Canada, and the United Kingdom. Fidelity is a registered independent sales organization (ISO) of Wells Fargo Bank in Walnut Creek, CA and US Bank Minneapolis, MN. Also, it is an Elavon payments partner and registered merchant service provider/ISO of Elavon, Inc. in Georgia.
It markets merchant accounts and credit card processing services to merchants on behalf of several processors, including First Data, Chase Paymentech, and Elavon.
Recognizing that this industry is ever-changing and complex, Fidelity is proud that its management team has more than 100 years of combined experience in the payment services industry. It works with merchants in the retail, restaurant, hotel, professional, and mail order industries.
Fidelity Payment Services offers debit and credit card processing, mobile phone and ACH processing, QuickBooks integration, an online payment gateway, and a virtual terminal. Also, it offers equipment and hardware through its partners.
Its team works with merchants, analyzing processing statements for savings, training employees, reprogramming and installing all types of credit card systems, troubleshooting technical problems, fighting fraud and chargeback issues, and helping with bookkeeping and accounting issues. Most importantly, Fidelity Payment Services ensures a quality experience by have the same agent handle the sales and services of each account.