The Most Common Payzone Complaints

Thursday, January 31st, 2019

Payzone is a UK-based payment service that gives access to many value-added features like eInvoicing, which can help get your small businesses on its feet. It is more or less a consumer payments taking platform that focuses in providing payment services for small and midsized firms. For 25 years, the firm has been streamlining the payment sector for merchants. Today, up to 15,000 retail and non-retail businesses all over the UK use their services, making over £1.2 billion per year.

Remember, the firm is a payment solutions broker and not a merchant account bank—it liaises with third-party merchant account acquirers to discuss lower rates for clients.

Payzone customizes pricing plans to a customer’s needs and charges zero set-up fee. But where can a Payzone Retailer, or merchant using Payzone services file their complaints?

Staff Support services & Responsiveness

For Payzone, customer assistance is definitely a main concern. As a result, the firm has a friendly, competent, and customer-focused support crew to address your problems. The staffs are easy to communicate with regardless of what you need.

However, since Payzone takes care of its own customer support and has a rather small team, it can take you some time to reach its support staff. The crew also responds faster to emails and its online inquiry platform. Lastly, you’ll have a quicker response to your complaints if you reach the firm through its official Facebook page.

Payzone Availability

Payzone is accessible through phone, email, and by filling and submitting an online inquiry form. The company offers separate contact numbers for support and sales. Plus, you can seek for support round-the-clock via their via live chat feature.

The payment provider uses a pro-active approach when addressing Payzone complaints and has several local card payment experts across the United Kingdom that assist businesses with setting up equipment and fixing arising problems. What’s more, Merchants can make appointments to meet with an expert in person.

How effective is Payzone in addressing Complaints

Payzone hosts up to 15,000 customers, in general, therefore it has a fairly small number of complaints to deal with.

According to Trustpilot, a trusted review website, less than 15 percent of the customer reviews have given negative comments with most of them raising concerns about hidden fees and contract terms, more for so their 12-month deal that automatically renews.

But like most companies that involve third-party processors in their dealings, we expect Payzone to suffer more technical hitches and numerous undisclosed fees due to the varying terms and conditions among third-parties.

On a scale of 1 to 5, Trustpilot rates Payzone as 4-star fueled by the many positive comments from clients.

Closing Up

Payzone offers virtual terminals, payment gateways, and a number of tech services, as well as online portals and PDQ machines. You can also get a variety of card machines that take all main credit and debit cards in up to 17 different currencies. Payzone card machines also take Apple pay and contactless payments up to £30.